WARRANTY AND REPAIR

We offer an one-year warranty for all watches purchased on the website. Please note that the warranty period is calculated from the date of shipment of the watch and expires after one year. You need to complete the warranty registration at raskhofficial.com and the repair process will be sent to the repair center by Raskh Production Limited.

 

The one year warranty is for non-human factors damage and unintentional movement malfunction. During the warranty period, the watch movement, hands, and dial are the only parts covered. All repair charges are free if the watch is proven defective in material used or in craftsmanship under regular use.

 

When you receive the package, please make a video of the unpacking record as evidence to check whether the watch case has any signs of collision or oxidation. After the package is completely unpacked, the watch will not be returned or exchanged.

 

Please note that a USD10.00 return shipping fee will be charged to all warranty service. 

The warranty does not cover the following:

- Battery, case, crystal, strap and buckle or bracelet, stem or crown

- Damage resulting from improper handling, lack of care, accidents, or normal wear and tear

- Water damage due to negligence unless marked water-resistant

- Loss, theft, accidents (nicks, dents, shocks, blows, crushing, etc.), natural disasters and calamities

 

If the watch enters water due to daily human use, it will not be covered by the watch warranty service. Please also wear, pay attention to "avoid" the following situations.

- Sprinkle water on the watch.

-Soak or rinse your watch in water for hand washing and daily use.

- Long-term immersion in water behavior, such as: wearing a watch for bathing, hot springs, swimming, diving, etc.

- Open the cover or disassemble the watch yourself or by a third party.

- Use with the crown open or unlocked.

- Recommendation: If the watch is dirty, wipe it with a lens cloth dampened with water, do not rinse with clean water.

 

FILING A WARRANTY CLAIM

All clients must contact Customer Service for instructions and for the repair process before shipping the watch. Before sending the watch to us, an authorization from Customer Serivce is needed. Customer Service will advise if the watch qualifies for the warranty or not and will provide an estimated cost (if it falls outside the warranty period and coverage). 

Every claim should have a Repair Ticket Number provided by Customer Service. It will be attached to the repair service ticket and to all communication regarding the repair. 

Any watch for repair sent to us without a proper Repair Ticket Number is considered an invalid request and will be returned to the sender without prior notice. All dispatch fees will be at the client’s expense.  

If our warranty does not cover the problem you are having with your watch, or if your warranty has expired, repairs may be possible with a specific fee to be determined by the repair team. The fee is inclusive of return shipping and handling charges. 

Raskh production limited reserves the right to interpret maintenance for one year.